Service

Shipping & returns

Free EU & UK shipping on orders over €75, dispatched within 24 hours and delivered in 2–4 working days. Changed your mind? You have 30 days to return — no questions asked.

Free shipping over €75

Free carbon-neutral shipping on all orders over €75 across the EU and UK.

Dispatched in 24 hours

Orders placed before 14:00 CET leave our warehouse the same working day.

2–4 working days

Fully tracked delivery across the EU and UK, straight to your door.

30-day returns

Shop with confidence with easy 30-day returns, no questions asked.

01 — Shipping

Delivery, made simple

Every order is packed with care and shipped carbon-neutral. Free shipping on orders over €75 (EU & UK); €6.95 flat rate below that. Delivery in 2–4 working days with tracked couriers — order before 14:00 CET for same-day dispatch. A tracking link is sent by email as soon as your order ships.

02 — Returns

30 days, no questions

Not quite right? Return any unused product within 30 days of delivery for a full refund. Products must be unused and in their original packaging. Start a return via the contact page or by email — your refund is issued within 5 working days of us receiving the return.

JANSSEN

Need a hand with an order, a delivery or a return? Our team is happy to help — Monday to Friday, 9:00 – 17:00 CET.

Contact us